Policy
Shipping
Please note that by selecting untracked shipping you understand that a package may be lost in transit by the carrier. We will not be responsible or liable for this loss, as you have foregone the option to ship your package tracked and insured. Any additional shipping fees, including, but not limited to duties and customs, are the responsibility of the customer. Shipping confirmation will be provided upon order processing. Most orders will be shipped within 3-5 business days. Please allow an additional 15 business days for order delivery.Returns
ART PRINTS:All art prints are made to order, and are non refundable. For exchanges and/or damaged prints, please email: info@osgoodecompany.com
APPAREL:
Within 14 days of the shipping/purchase date: you can exchange your regular priced item or receive a refund to the original method of payment. After 14 days: you can exchange your item. After 30 days: we will no longer accept returns or exchanges. All sale/discounted items are final sale and may not be granted for an exchange or refund. If your item is faulty or damaged, we require that you notify info@osgoodecompany.com within 48 hours of receipt. You will be responsible for all shipping fees associated with returned items. All sale/discount items will not be exchangeable, unless the product is faulty or damaged.
UNCLAIMED ORDERS:
After 60 days of your order being labeled 'ready for pick up" if your items remain unclaimed, we will no longer be responsible for the contents of your order, and will likely donate unclaimed apparel to those in need.
