Policy


Shipping

Shipping is free on orders over $150 to Canada, and includes tracking. Please note that by selecting untracked shipping you understand that a package may be lost in transit by the carrier. We will not be responsible or liable for this loss, as you have foregone the option to ship your package tracked and insured. Shipping confirmation will be provided upon order processing. Please allow an additional 15 business days for order delivery.

Returns

Within 14 days of the shipping/purchase date: you can exchange your item or receive a refund to the original method of payment. After 14 days: you can exchange your item. After 30 days: we will no longer accept returns or exchanges If your item is faulty or damaged, we require that you notify info@osgoodecompany.com within 48 hours of receipt.  You will be responsible for all shipping fees associated with returned items.  All sale/discount items, as well as socks, will not be exchangeable unless the product is faulty or damaged.