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F.A.Q.

How long will it take for my order to ship?

Most orders are typically shipped out within 3-5 business days, however in an effort to keep our costs and waste to a minimum, many of our items are print-to-order, therefore it may take slightly longer. If you have any questions about your order, please email us at: info@osgoodecompany.com

Do you have a brick and mortar shop?

We don't have a storefront, but our print & design studio is located in Barrie, Ontario. We are not open to the public, but if you'd like to pick up your order locally to save on shipping, simply enter the discount code: PICKUP at checkout, and you'll be able to pickup your order from our studio location.

Where can I get a frame for my print?

We are big on supporting local, and encourage you to work with a local frame-maker. Many of our customers have also found great affordable frames on oppositewall.com as well as amazon.ca

Can you make me a custom print?

Currently we have an extensive list of prints we're working on, and are not taking orders for custom prints. Like so many of you, we have a great love for camping and the outdoors, and believe in releasing quality prints that truly embody the beauty and spirit of each destination, and this is why we don't want to rush anything, however recommendations are always welcome and can be emailed to: info@osgoodecompany.com

Some items in my order were incorrect or damaged. What should I do?

We always do our best to make sure you're happy with your order. If you're not satisfied, simply email us at: info@osgoodecompany.com with the details of your order, including your order number. We are a small team, so please allow 24-48 hours for us to respond to your inquiry.

Do you wholesale your goods?

Yes we do! If you have a physical storefront, and are interested in carrying our products for resale, please email us at: info@osgoodecompany.com. Please note: Wholesale orders carry a minimum $500 purchase.

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